If you are having login problems, or are receiving "lockout" notices due to excessive login attempts with incorrect passwords, the most likely cause is that your browser is not set up to accept cookies, or that your computer clock has an inaccurate date and time setting.

Note: If you are currently receiving a message notifying you that you have too many login attempts and must wait 24 hours, we apologize for the inconvenience. Please view this short video which specifically addresses your problem. And if you continue to have problems, please contact us immediately.

Nine times out of 10, it is a problem with your cookies and this problem can be resolved by either deleting all of your cookies, or selectively deleting those cookies that are specific to "@stockmarketmentor.com"

The following information should prove helpful to you in resolving this inconvenience.

Setting the Date and Time on your computer

• If the date and/or time on the internal clock in your computer is incorrectly set, you will encounter repeated problems in attempting to log in.  An incorrect date/time conflicts with the "login cookie" (explained below) sent to your computer by the server that hosts StockMarketMentor.com.  This date/time conflict results in the immediate deletion of the login cookie each time you attempt to login.  The fix is easy -- just update the internal clock on your computer.  Here's how you do that:

• To open Date and Time, click Start, click Control Panel, and then double-click Date and Time.
• An Internet time server updates the date set by your computer as well as the time.
• The Update Now button is not available unless the Automatically synchronize with an Internet time server check box is selected.
• You can change the time on your computer clock manually on the Date & Time tab in Date and Time in Control Panel. You can also open Date and Time by double-clicking the clock on the taskbar.
• When you click the Update Now button, your clock should be synchronized immediately.

If your clock fails to synchronize, it might be for one of the following reasons:

• You are not connected to the Internet. Establish an Internet connection before you attempt to synchronize your clock.
• Your personal or network firewall prevents clock synchronization. Most corporate and organizational firewalls will block time synchronization, as do some personal firewalls. Home users should read the firewall documentation for information about unblocking Network Time Protocol (NTP). You should be able to synchronize your clock if you switch to Windows Firewall.
• The Internet time server is too busy or is temporarily unavailable. If this is the case, try synchronizing your clock later, or update it manually by double-clicking the clock on the taskbar. You can also try using a different time server.
• The time shown on your computer is too different from the current time on the Internet time server. Internet time servers might not synchronize your clock if your computer's time is off by more than 15 hours. To synchronize the time properly, ensure that the date and time settings are set close to your current time in the Date and Time Properties in Control Panel.

COOKIES 

What is a cookie? 

• A Cookie is a very small text file placed on your hard drive by a Web Page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.  That bears repeating -- the cookie that you receive from the Mentor can only be read by the Mentor.  It's not spyware, it cannot deliver viruses, and it is not executable.  Cookies can save you a lot of time because they tell the server that hosts StockMarketMentor.com that you are a returning Member rather than a first-time visitor.  Simply put, it allows the Mentor to remember who you are.
• If you use security software such as McAfee or Norton Antivirus software..., your browser may be configured to delete cookies.  If this is the case, you need to configure the software to recognize StockMarketMentor.com as a "trusted site."  This will enable you to log in quickly and efficiently each time you visit the Mentor.
• The following section explains how you can set your browser to accept cookies. 

You can control which cookies you accept. 

• You can order your browser to accept all cookies, or to alert you each time a cookie is offered so that you can decide whether or not to accept the cookie.  Here are instructions for Internet Explorer and Netscape Navigator.  (Fire Fox and Safari will be added as time permits).
   
• Internet Explorer 6.0
• Choose the "Tools" tab (next to the "Help" tab in the Task Bar that runs along the top of your browser)
• Click "Internet Options" at the bottom of the Tools menu.
• Click "Privacy".
• The default setting is "Medium."  Move the slider to determine which privacy setting you prefer.
• You can also click on "Advanced" for overriding the automatic settings for your selected level of privacy.  This allows you to perform specialized cookie treatment.
   
• Internet Explorer 5.0
• Choose the "Tools" tab (next to the "Help" tab in the row on top of your browser)
• Click "Internet Options" at the bottom of the Tools menu.
• Click "Security".
• Click "Internet", then "Custom Level".
• Scroll down to "Cookies" and choose one of the two options.
• Internet Explorer 4.0
   
• Choose "View"
• Click on "Internet Options"
• Click the "Advanced" tab
• Scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.
   
• Internet Explorer 3.0
• Click on "View", then "Options" then "Advanced" and click on the button that says "Warn Before Accepting Cookies."
   
• Netscape Navigator 7.0
• Look at the Task Bar along the top of your browser.
• Click "Edit"
• Click "Preferences"
• Click "Privacy & Security"
• Click "Cookies"
• Set Cookie Preferences
   
• Netscape Communicator 4.0
• Look at the Task Bar along the top of your browser
• Click Edit
• Click Preferences
• Click on Advanced
• Set your options in the box labeled "Cookies"

How to See Cookies You've Accepted.

• Explorer 6.0
• On your task bar, click
• Tools, then
• Internet Options
• Under the tab "General" (the default tab), click
• Settings,
• then View Files
   
• Explorer 5.0
• On your task bar, click:
• Tools, then
• Internet Options.
• Under the tab General (the default tab) click
• Settings, then
• View Files
   
• Explorer 4.0
• On your task bar, click:
• View, then
• Internet Options
• Under the tab General (the default tab) click
• Settings, then
• View Files
   
• Explorer 3.0
• On your Task Bar, click:
• View, then
• Options, then
• Advanced, then
• View Files.
   
• Netscape Navigator 7.0
• On your Task Bar, click Tools, then
• Cookie Manager, then
• Manage Stored Cookies.
   
• Netscape Communicator 4.0
• Netscape bundles all cookies into one file on your hard drive. You'll need to find the file, which it calls Cookie.txt on Windows machines.

How to See the Code in a Cookie.

• Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.